Politique d'expédition
Delivery Information
We are proud to offer international shipping services to over 35 countries worldwide. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
TheManEssens endeavors to get your order to you as soon as possible. Your order will be processed and dispatched within approximately 2-6 working days (Monday-Friday). However, in the event that there are any problems with your order, we will contact you via email.
Due to the high demand for online shopping, our couriers might experience delays in the arrival of packages.
Please allow extra time for your order to arrive with you as there are currently extra procedures in place that may cause delays in your local area.
Shipping Rates, Customs, and Fees
We currently fulfill our orders from 2 different locations, our main Warehouse in Shenzhen and our partner's Warehouse in Europe where we fulfill all our cork products.
The shipping cost varies with each shipping destination and shipping method.
- Custom duties are included for most countries we ship to (i.e. USA, Canada, Norway, Switzerland, United Kingdom, European Union, Israel, Japan, Malaysia, Singapore, South Korea, Thailand, Taiwan, Australia, and New Zealand), that means that there is no need to pay extra for your package upon arrival.
For all orders under $800 customs charges and taxes are included in case of the USA. Additional fees may apply for orders over $800.
- For orders to other countries be aware that extra costs (customs and taxes) may be charged in your country. Duties, taxes, and other fees are determined by the customs agency within the destination country and are the responsibility of the recipient. These fees might be due at the time of delivery and are non-refundable. If the recipient fails to pay applicable duties and taxes, the package will be abandoned and TheManEssens will not refund the abandoned order, including shipping charges and fees. If you wish to learn about potential fees that apply in your country, it is best to contact your local customs office.
By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
Free Shipping
TheManEssens offers free standard shipping for orders over $50 from both warehouses to the following countries:
North America:
Canada | Mexico | United States |
Europe:
European Union | Norway | Switzerland | United Kingdom |
Middle East:
Israel | Saudi Arabia | United Arab Emirates |
Asia
Japan | Malaysia | Singapore | |
South Korea | Thailand | Taiwan |
Oceania:
Australia | New Zealand |
Standard Delivery Shipping time
Shipping time varies by location. These are our estimates:
Location | Estimated Shipping Time Shenzhen | *Estimated Shipping Time Portugal |
---|---|---|
North America |
7-20 Business days | 15 to 30+ Business days |
Europe | 7-20 Business days | 15 to 30+ Business days |
Middle East | 10-25 Business days | 15 to 30+ Business days |
Oceania |
10-25 Business days | 15 to 30+ Business days |
*This doesn’t include our 2-5 day processing time.
Express Delivery Shipping time
Express Delivery is only available for products fulfilled in our warehouse in Portugal. These are our estimates:
Location | *Estimated Shipping Time |
---|---|
North America |
5 to 10 Business days |
Europe | 5 to 10 Business days |
Middle East | 5 to 10 Business days |
Oceania |
10 to 15 Business days |
*This doesn’t include our 2-5 day processing time.
Tracking information
Once your order has been processed and dispatched, you will receive an email from us with your tracking number for orders (except for cork products sent with Standard Shipping). For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.