Frequently Asked Questions

General

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

• The item you ordered did not arrive within the time promised by the seller.
• The item you received was not as described.
• The item you received that was assured to be genuine was fake.

 

Eyewear

Are the lenses of my Diania eyewear replaceable?
Yes, you can have the lenses of your Diania eyewear replaced by a professional optician. Please contact your local optician for more information.

Is it possible to adjust my Diania glasses with prescription lenses?
We currently do not offer this service, but a professional optician can replace the existing lenses of your Diania eyewear with fitted prescription lenses. Please contact your local optician for more information.

Do my glasses come with a case?
All Diania glasses come in an eco-friendly bamboo case for safe storage during your adventures.

What are the lenses made of?

Our polarized lenses are made from Tri Acetate Cellulose film (TAC film).

It’s a chemical compound produced from cellulose and a source of acetate esters, typically acetic anhydride. Tri Acetate is commonly used for the creation of fibres and film base and it’s chemically similar to cellulose acetate.

Tri Acetate Cellulose (TAC) polarized lenses feature a new lens technology formulated for superior visual and polarization clarity. They have a scratch coating, reduce glare and eye strain, while still delivering 100% UVA/B/C protection and blocking 100% harmful UV rays up to 400 nanometers. These lenses are very lightweight and highly impact resistant.

Does sea water damage my glasses?
Our Polaroid TAC UV400 lenses are not and cannot be immersed in sea water.

Are your sunglasses water-proof?
Wooden glasses can’t be soaked in water for a long time. If your glasses get wet, dry them as soon as possible.

How resistant are wooden glasses?

Wooden glasses resist small falls, but can suffer if they fall from high altitudes,. Please don’t try to fold them, because bamboo and wooden sunglasses are not as flexible as plastic materials.
You can add these points to the instructions for use. If the above problems occur or the buyer maliciously damages the product because it does not want the product, we will not be responsible for this after-sales problem or refund the buyer.

Watches

Can I replace the battery?

For Diania wood watches that utilize a quartz movement, a battery replacement may eventually be needed. The Diania repair team will gladly replace your battery. Simply complete an RMA request and one of our repair specialists will get back with you quickly to let you know the costs and timeline associated with replacing your battery. You may also visit a reputable jeweler or watch repair shop and have the battery replaced. We do not suggest that Diania watch owners attempt to change the battery themselves.

Are the watches made of real wood?

Yes, they are! We use natural wood recycled scraps sourced from major wood dealers. Each wood type has its own unique colors, patterns and grain, making each Diania watch one-of-a-kind.

Are Diania watches water resistant?

All Diania watches are considered to be splash proof, some of them are water resistant (3 ATM). Normal wear and use can include kitchen activities, a day on the beach, the gym, etc. However, full submergence in water is not recommended both for the integrity of the movement and the wood itself. Excessive moisture exposure can result in a diminished flexibility in the band’s wood links. If this occurs, allow the watch to dry for 1 to 2 days to allow the wood links to dry and return to their natural size.

How can I care for my watch to prevent cracking and increase durability?

With proper care, your wood watch can be worn for many years to come.

The biggest enemy of wood is sudden changes in temperature and humidity. This means if you leave your watch in a car on a hot sunny day, the high temperature has the ability to swell the wood and cause it to crack. Same with leaving it in the car on a particularly cold day or night, the cold will shrink the wood, putting pressure against the glass and pins and could cause breakage at those points.

Humidity control is also important. Too much and the wood will absorb the water and swell, too little and it will dry out the wood and shrink. Swelling and shrinking increase the possibility of cracking at the time and in the future.

SO, when you are not wearing your watch be sure that it is inside, and also protected in either its original packaging OR in a watch or jewelry box to protect it from an overly wet or dry environment.

Additionally, the best thing you can do for the wood of your watch is make sure it is properly conditioned, protecting the wood from the elements. We recommend Tung Oil or Lemon oil both of which can be found at hardware stores, or online.

Using a soft cloth, pour 1 teaspoon of your chosen oil onto the cloth and then use the cloth over the surface of the wood, buffing slightly. This will aid in keeping your watch clean and conditioned and will increase the luster.

How can I adjust the wood watch to fit my wrist?

Take your Diania watch to your preferred jeweler or watch repair shop to have them size it for you.

How do I wind my automatic wood watch?

Upon receiving your wood watch, be sure to note the instruction card provided. Wind the watch at least 15-20 times prior to wearing it. After the initial winding, your daily activity should be sufficient to keep the watch wound, IF worn every day for a minimum of 8 hours.

Lack of sufficient movement or inconsistent wearing of the watch may require additional manual winding. As this is a mechanical watch, quartz watch accuracy cannot be expected. If your watch is consistently fast or slow regardless of proper winding and wearing, and you have surpassed the warranty period, we recommend taking your watch to a reputable jeweler or watch repair store and having them service the watch which should include: cleaning, oiling, and regulating the movement.

How does the one year warranty work?

Each wood watch by Diania is warranted to be free from defects in material or workmanship at the time of delivery for a period of no longer than twelve months. To maintain this limited warranty, the product must be operated and maintained in accordance with the care and operation instructions. Abuse, mechanical damage, alterations, or scratches due to abnormal wear are not covered by the Diania limited warranty. Further, Diania will not be responsible for loss or damage connected to the use of its product nor the life of the battery. If you purchased your watch within one year and you need it repaired, simply send us an email to request an RMA number. Upon completing this form, we will review your request. Please allow up to 24-48 hours to review your information. Once your RMA is approved, we will send you an RMA number and shipping instructions via email. If the repair request is due to a manufacturing defect, we will repair/replace the timepiece free of charge and cover the return shipping. Return shipping will be reimbursed in the following manner:

For United States based customers, we will provide return shipping service if your RMA was issued within 90 days of your original order.
For customers outside of the United States, you will be responsible for returning the watch back to our facility; however, we will reimburse you up to $20.00 USD for the shipping if your RMA was issued within 90 days of your original order. A valid postage receipt should be included in the RMA box or a scanned copy sent to support@themanessens.com.

If the watch was deemed to be damaged due to misuse, our watchmakers will repair/replace the timepiece for a nominal fee. Our team will inform you of the repair fee prior to processing your request.

How do I get my watch repaired after one year?

The Diania repair team will certainly repair your watch after your warranty expires. Simply complete an RMA request (be sure to provide photos of your timepiece if applicable).

One of our repair specialists will get back with you quickly to let you know the costs and timeline associated with repairing your watch.

How can I adjust the date & time on my watch?

Setting Non-Date Models

Step 1: Pull out the crown. Turn the crown to move the hands forward (clockwise) to set the time. Set the minute hand approximately 5 minutes ahead of the desired minute marker, and then turn back to the same marker.

Step 2: Push the crown back to the “IN” position.

Setting Date Models

 

Step 1: When The Second hand reaches the 60th second mark, pull the crown to the “OUT” position.

Step 2: Turn the crown to move the hands forward (clockwise) until you see the date (for date only) or both day and date change (Midnight).

Step 3: For AM time, continue to move the hands forward until the minute hand is approximately 5 minutes ahead of the desired minute marker; then turn back to the same minute marker. For PM time first advance the hands past 12 o’clock midday, then set the time.

Step 4: When the time standard that you are using reaches the 60th second, push the crown to the “IN” position

NOTE: The date will change automatically at approximately midnight. The watch calendar uses a 31 day cycle. Therefore, at the end of any month with less than 31 days, the date must be advanced manually to “1” (See Step 5)

Step 5: For normal date or date displays, pull the crown to the “intermediate” position (one “click”). Turn the crown one way until the correct date appears. Push the crown in.

NOTE: The calendar should not be changed manually between 9:00 pm and 6:00 am. As this could cause an incorrect display which must be corrected later.